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As developers increasingly rely on AI agents to search for tools and content management platforms, a practical case study by Webflow shows how to monitor and track the appearance rates, descriptions, and source accuracy of its tools across various models such as Claude, ChatGPT, and Perplexity.
Artificial intelligence has brought tasks such as alert triage, runbook retrieval, and response suggestions into the heart of incident handling, but tabletop exercises still often focus on people. The article calls for testing system hallucinations, outages, the limits of safeguards, and teams’ ability to work without them.