Meta has begun rolling out a new software update for its AI-powered glasses to address a rare technical issue that causes some devices to overheat when exposed to moisture or sweat. The company confirmed that it will provide a completely free replacement for users whose devices are affected by this issue.
Affected models and mechanism
Meta clarified that this defect is limited to a limited number of models bearing its brand, which are: Adventurer, Fury, Starfire, Nova, and Capri. In contrast, the company reassured users of Oakley and Ray-Ban glasses that these models are not affected by this defect.
According to a statement from a company spokesperson, the update works in a similar way to the mechanism of smartphones automatically shutting down when they overheat, as the update aims to protect the device when moisture enters it. In the event of a sudden shutdown due to heat, the user will see notifications guiding them on how to contact Meta customer service to obtain a replacement device.
Why does this news matter?
The importance of this alert lies in the contradiction between the mentioned problem and the declared water resistance standards; all Meta smart glasses have an IPX4 rating for water resistance, which theoretically means they can withstand light rain splashes. However, the entry of "excessive moisture or sweat" into the device and causing it to overheat indicates a gap in the water insulation efficiency of some units.
What should users do?
Meta urges all users of its glasses to update immediately to version 130 to ensure optimal performance and avoid any thermal issues. The update can be performed via the Meta AI app by following this path:
It is worth noting that the update is being rolled out gradually and may take a day or two to reach all users.