Ibtikar Fund announced that it had made a seed-round investment in Churn Solution, a Palestinian company developing an artificial intelligence-powered platform to help subscription-based businesses reduce customer churn and recover some of their lost revenue. The two parties did not disclose the value of the investment.
Churn Solution was founded in 2025 by Abdul Hafiz Salah, Mahdi Al-Wahsha, and Walaa Kashou. The company says it launched its first product within three months of its founding and shortly afterward acquired its first paying customer. Its current base of paying customers includes companies in the United States, the United Kingdom, Italy, India, Morocco, Canada, Saudi Arabia, and Australia.
How does the platform work?
The platform focuses on the moment when a customer decides to cancel a subscription, attempts to win the customer back after cancellation, and cases of involuntary subscription loss caused by payment failures. It enables companies to create customized flows that present retention offers when cancellation begins, campaigns to reactivate customers who have left, or paths to recover failed payments.
Churn Solution also provides analysis of customer feedback and session recordings to understand the reasons for cancellations, along with insights in the dashboard that extract indicators related to sentiment and cancellation intent. The company says that MCP integration enables teams to query retention data directly through artificial intelligence assistants, while a no-code flow editor allows nontechnical teams to design and test retention experiences without relying on software engineers.
What will the investment fund?
The company intends to use the funding to accelerate its product roadmap and expand its commercial operations, while hiring new staff in sales, marketing, and content. It also plans to strengthen its presence in the Middle East and North Africa and is exploring integrations with e-commerce platforms.
Amber Amleh, managing partner at Ibtikar Fund, said that customer retention has become a financial priority for companies in the subscription economy, noting that the combination of artificial intelligence-powered analytics and the flexibility provided by no-code development targets companies of different sizes. For his part, Abdul Hafiz Salah, the company’s co-founder and chief executive officer, said the funding would help Churn Solution make retention tools available that, in his description, were primarily accessible to large companies.
Why does this investment matter?
The significance of the news is not limited to a Palestinian startup receiving seed funding; the product targets a direct operational problem for subscription companies: lost revenue caused either by intentional cancellations or payment-collection failures. The stated practical value lies in bringing diagnosis and execution together on one platform, so that a company can not only understand why a customer leaves but also test a recovery offer or flow in the same context.
However, the source does not provide independent figures on churn-reduction rates or recovered revenue, nor does it disclose the value of the investment or the names of the customers. Integrations with e-commerce platforms remain at the discussion stage, so their actual scope cannot yet be assessed. The reference to the global subscription economy reaching $1.5 trillion by 2033 is based on an estimate from Grand View Research cited by the company, and is not a figure announced by Churn Solution itself.