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Microsoft explains through a series of four sessions how an application based on IChatClient becomes an agent capable of using tools, files, memory, and code execution, with controls for approval, monitoring, evaluation, and deployment. The series highlights that running an agent in a production environment requires permission isolation and clear governance, not merely the addition of new capabilities.
In its FY26 review, Microsoft examines how organizations have moved from testing artificial intelligence to integrating it into core operations, focusing on agents, systems governance, and the accumulation of knowledge and data within the enterprise. The company presents examples from multiple sectors, including financial services, healthcare, manufacturing, and retail, supported by customer-reported performance indicators.