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Microsoft presents its internal experience redesigning work with AI, emphasizing that deploying tools alone does not achieve transformation. Its experience focuses on linking AI to business outcomes, rebuilding workflows, and keeping employees and human governance at the center of the process.
In its FY26 review, Microsoft examines how organizations have moved from testing artificial intelligence to integrating it into core operations, focusing on agents, systems governance, and the accumulation of knowledge and data within the enterprise. The company presents examples from multiple sectors, including financial services, healthcare, manufacturing, and retail, supported by customer-reported performance indicators.