Google has officially acknowledged a technical glitch in the "Google Health" app that leads to the non-appearance of some daily vital signs for a number of users. This confirmation comes following reports from "Fitbit" platform users who noticed the disappearance of important health data after the latest app update (version 5.12).
Details of the Technical Glitch
According to the observed issue, the app fails to display a set of basic vital measurements, including heart rate variability (HRV), resting heart rate, blood oxygen levels, respiratory rate, in addition to skin temperature. Interestingly, the data may be recorded normally in the background by the sensors, but the obstacle lies in the display interface, which fails to show these numbers to the user, potentially causing confusion regarding the accuracy of the devices' operation.
What is changing in practice?
So far, most complaints are concentrated among iOS users who received version 5.12 before Android users, and Google has not yet clarified whether Android users will be affected to the same extent. While the company confirmed that it is investigating the matter and working to release a fix as soon as possible, it has not specified a clear timeline for resolving the issue, leaving users waiting for service stability.
Temporary Solutions for Those Affected
In the absence of a radical solution currently, users can try some steps to temporarily bypass the problem, including:
- Logging out of the Google Health app and then logging back in again.
- Switching between weekly and monthly data views, as some users reported that this action might restore the missing readings.
However, these solutions remain not fully guaranteed, and waiting for the official update from Google remains the only way to fully restore the ability to monitor health data via the app.