"Tawsilty," a startup in the field of digital commerce and delivery services, announced that it has achieved growth rates of 250% during its second year of operation. The company has neared the 100 million EGP mark in total gross merchandise value and transactions processed through its platform, reflecting an expansion in its customer base, which is approaching 100,000 users.
Expanding the digital ecosystem
Tawsilty's strategy relies on transitioning from a traditional food delivery app model to an integrated digital commerce platform that connects merchants with service providers and customers. The company currently manages an operational ecosystem that includes about 1,000 suppliers and service providers, supported by a logistics network consisting of 500 delivery representatives, in addition to a workforce exceeding 100 employees in technical and administrative sectors.
Artificial intelligence as a pillar for growth
The company is placing artificial intelligence technologies at the heart of its development plans for the coming phase. It aims to fully automate its customer service system, including receiving inquiries, handling complaints, and tracking orders, while maintaining human intervention for exceptional cases. The company also aims to employ data analysis and artificial intelligence to improve order distribution efficiency, demand forecasting, and supplier management to ensure greater flexibility in responding to market requirements.
Geographic expansion
After launching from the governorates of Northern Upper Egypt, the company is preparing to implement a geographic expansion plan targeting new governorates across the Republic during the new year, relying on an operational model that is replicable and adaptable to the needs of each local market.
What does this development mean?
This announcement represents an indicator of the maturity of startups in the digital logistics sector in Egypt, where competition is no longer limited to delivery speed, but rather to building smart platforms capable of managing supply chains and operational processes through automation. The company's next challenge lies in its ability to maintain service quality as it scales its operations and expands geographically.